Globe’s IMEVRYWHR: Somewhere or nowhere?

Globe Telecoms‘s IMEVRYWHR had a lot of hype — KC Concepcion smiled at us thru the ads, and newspapers & its online counterparts where blasted with the most glowing press releases about its launch & Globe’s partnership with Fastmobile.

And they got the spelling right: it’s not IM Everywhere, it’s IMEVRYWHR! Forget the fact that cellphones have degraded all written communication skills in the country — they’re sticking with it. In all caps.

Weeks after its launch, notice how very little information you can get from actual users of IMEVRYWHR. That’s not the norm for a community which practically sleeps with their mobile phones, and I decided to check it out.

I have tried accessing IMEVRYWHR with 2 SIM cards — a postpaid and a prepaid line. I didn’t get much luck on the postpaid line. It kept on giving an error that my mobile has been previously registered in MyGlobe, & that I must use the same username.

Of all the mental retardation in the telco industry, this is probably one of the biggest — they actually want me to publicize the same username that can access my billing account? And, if a teenager uses a phone which is under the name of his mom (which is common over here, by the way), they actually expect that guy to use his mom’s username & password?

Kailangan pa bang i-memorize yan?

Two things are wrong here: First, the cellphone number is actually tied to one, and only one, account. You can’t use another SIM & expect to keep your identity. Lost your prepaid SIM? Tough luck.

Second, they had the intelligent idea to tie it up with MyGlobe, the crappiest website in telco history. It took me 15 minutes of fidgeting around the website, just to figure out how I can retrieve my darn username & password. Until I was told that I can conveniently retrieve my username & password by calling the customer hotline.

But I persisted on … I wanted an account. I was able to get hold of a brand new prepaid SIM. Nothing like a clean slate, huh?

I was oh-so-wrong.

The new APNs that Globe sent right before Christmas didn’t work. But I didn’t spend all those years doing QA for nothing: I tried it out with all possible APNs (im.globe.com.ph, internet.globe.com.ph, www.globe.com.ph, etc), removed the proxy settings, used both prepaid and postpaid SIMs, etc.

The error messages just became more creative: connection error with globe.fastmobile.com, connection to proxy server failed, gateway timeout, etc.

Finally, I realized how stupid I was to actually believe that P20.00 of unlimited use is actually a good thing. Heck, I spend less than that using IM+, Agile, or YB — and they can all connect to Yahoo & MSN.

[Uninstall]

So, does IMEVRYWHR really work? Maybe it does. I probably will never know.

I do know one thing: Telcos over here has a habit of launching half-baked products. Forget repeat customers: They have a quota to meet, and they don’t know of any other way except by launching something new. It’s an endless let’s-launch-and-forget-maintenance game.

A little bird told me that the product was indeed rushed — because Globe received a rumor that Smart was coming up with its own IM service. Did fear of competition throw all common sense out the windows of Globe Telecom?

Pick it up, Globe. It’s probably still along Pioneer street.

18 thoughts on “Globe’s IMEVRYWHR: Somewhere or nowhere?”

  1. VERY WELL SAID. Globe should [B]NOT[/B] have launched Imeverywhr yet. They just proved to their users how incompetent their technical staff is.

    I wasted a lot of time and money in trying to make Imevrywher work. I finally gave up and am very disgruntled. I will not use any Globe sponsored application ever again.

  2. What is the gprs setting for globe? I want to try it out, but I think my settings are also wrong because I cant connect.

  3. Sawang sawa na ako sa kapalpakan ng Globe. Nauubos lang ang load ko sa kanila!

    Hindi talaga gumagana ang Im Everywhere. Siguro ten times ko na sinubukan.

  4. I know someone who claimed that she was able to login before in IM EVRYWHR. But she said she couldn\’t log in again after that.

  5. ok naman sa akin ang imevrewere,, nakaka pag chat nga kami ng mga cousin ko through imeverywere.. paki add nalang nionyo ako,, markdaemon yan id ko sa imeverywere

  6. i\’ve been a sun user for 2 years, and i must say, mas effective pa yung SUN i-messenger nila. yes, 20/day or 100/week, choice mo. all around din, ym, aol, blahblahblah.

    yun lang.
    i think globe sucks too.

  7. I tried IMEverywhere din. I\’m not very hot about the downloading process. naubos load ko pa. So subok ko iMessenger on my other phone. Free trial kasi :-) Was surprised to see it actually working! Tutoong IM nga!Madaling gamitin. :grin

  8. i\’ve installed globe\’s IM at my 6600 and my wife\’s 6680 we\’re having a blast w/ it sendin photos of our kids making voices etc., its good so far…

  9. this applications sucks!!!
    up to now di pa rin ako maka login sa bwisit na apps na to it says \”Subscriber provisioning error\” so tawag ako sa customer care pero stupid mga nakakusap ko puro refer sa technical nila….

  10. i always need to be online. so i thought i should put the imevrywhr here.. good thing i read this. i have a sun sim. i\’ll just use that instead. even if my sun phone is just an old 6510. hehe

  11. does imevrywhr only available in Nokia phones?? coz my phone was sony ericson.. i wanna used this services so that i could chat with my friends everywhere. I had a friend from the US and this unlimited IM was also available there for 10 dollars a month. and its worth it.. i want to used it too..

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