If I were the General Manager of St. Luke’s Medical Center in Taguig City:
The admitting forms will contain less customer profiling questions, and more pertinent patient information. None of those salary information, home ownership, etc.
Those who already got their St. Luke’s privilege card will really get privileges, and will really get faster checkin.
Patients will be allowed to checkin even if it is 20 minutes before midnight, without charging them extra for those 20 minutes.
Patient data will be integrated and streamlined. There will be no need for 4 different nurses to ask the patient if she has allergies, her occupation, if she will use an HMO, etc.
If a patient asks for an additional pillow, she will be provided with one, without being told “may additional charge po.”
Trash cans will be simpler. There will be no long paragraphs explaining what waste goes to which trash bin. The trash cans will also have no lids. Just a plain old open trash can that a sick patient can use.
That the food they serve will be in microwaveable bowls.
That they will have the directory of the restaurants on the ground floor.
The nurses will actually fill up the whiteboard on the patient’s room.
The TV in their deluxe rooms can be tilted towards the other corners of the room so that the patient can sit anywhere to watch TV.
That the pitcher will already be filled with drinking water the moment the patient arrives.
There will be shelvings in the private rooms, so that the patients stuff are not strewn haphazardly on the two tables provided.
Internet access will not block SMTP and IMAP ports. No, this is not overkill :P