On Monday, I would be deactivating my Globe Postpaid account.
This is not easy as I’ve been happy with their service. However, for a month now, I cannot seem to subscribe to OneNumber – their eSIM service which will allow me to have cellular data on my Apple Watch.
This service used to work until around Sep 10, 2024 – until I changed my plan. Since then, for over 4 weeks now, it’s been an endless cycle of subscribing and re-subscribing to OneNumber.
I typically do not have any patience with these things; but as mentioned, I was pretty satisfied with Globe’s service. Also, I have worked with a telco for more than a decade, so I do have a longer amount of patience with all my other postpaid accounts in the other telcos.
The Viber support of Globe for BGC/McKinley, I believe, also did better in following up my concerns. Definitely a lot better than Globe’s FB Chatbot support, which either couldn’t understand my problem, or would go on an endless automated bot loop.
However, OneNumber is very important to this postpaid account. Meaning, if this doesn’t work, I might as well shift this to prepaid.
Retaining the mobile number of this account is also not important. And if it were, I know I could easily just port the same mobile number to a prepaid account or to another telco.
It’s been a great ride, Globe. I just wished you were able to fix this sooner. Sadly, a month is as long as I can wait.
To the people behind Globe’s Viber support group, thank you for your patience. I highly appreciate it.
Updated Oct 17, 2024 because of some questions I received in social media:
What error would you get?
Whenever I try to subscribe to OneNumber, I would receive this SMS:
“Sorry, we are unable to process your request at this time. Please try again later.”
When I would re-try, my Apple Watch app would forever be stuck with the message, “There is one watch pairing in progress, new pairing is not allowed. For help please contact Globe Support.”
Then someone would do something in the backend to make this message disappear, and I would attempt to subscribe again, and then I would get the same error.
This has been happening endlessly for 35 days now (and counting).
Smart already supports Apple Watch.
Yes, they started supporting this in 2024. Actually, if they supported the Apple Watch eSIM at the same time as Globe’s, I would’ve gone with Smart. But it was also good that I went to Globe. Was pleasantly surprised with how they handle their postpaid customers.
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