Before anything else, let me be clear that I did try to contact Bistro thru their website. I only complain publicly about a service if I contacted a company directly, and have not received a reply in return.
Last Saturday, I was in Italiannis BGC with my mom and my daughter. As expected, a Bistro card salesman went to our table and offered us the Bistro card. I immediately said no.
But he was insistent, and truth be told, it had been a perfect day so far, so after 3 years, I decided to give this guy a chance to give me the pitch.
After the sales pitch was over, I told him that the reason why I don’t get food discount cards was because I always eat just with my mom, and we both have food discounts anyway (she has her senior citizens and I have my PWD).
He assured me (take note, he vouched for this in front of my mom, who by the way, never lies) that Bistro was the only card who honors both senior citizens/PWD discounts on top of their standard 20% discount.
It is, to wit, “the only discount card which does that!”
My mom was ecstatic. She is known to be very protective of her senior citizen discounts. If my mom was happy, I was happy. I was sold.
I noticed though that he kept holding some sort of black small brochure which he didn’t give me until I paid for our bill. But I was feeling trusting, and like I said, it was a perfect day.
When I got home, I checked out that little brochure and was surprised that it explicitly stated there that the Bistro card does not honor senior citizens discount.
Dear Bistro/Italiannis BGC, please refund my P2,500. Let me know how to go about this.
I’m perfectly willing to pay back whatever discount you gave me on that one meal. I expected more a restaurant I have patronized for years, and I don’t expect to eat in any of your establishment ever again.