Due to uncontrollable factors, I had the misfortune of subscribing to PLDT MyDSL in our condo in Salcedo Village. From the installation to troubleshooting, it was already the worst experience I have ever encountered. And that’s not even an exaggeration: Due to my line of work, I have first-hand experience with all the Metro Manila broadband services.
A summary of my experience in hell:
- It took 3 weeks for the DSL to be installed.
- MyDSL has a newly released modem with their logo proudly stamped on the top. This broke down twice in a span of two days. (It was finally replaced with a Nokia DSL modem, which is fine, thank you very much.)
- Experiencing bad customer service? Why don’t you try calling PLDT DSL’s 172 and experience what bad really means?
It is easy to forgive ignorance – but it is very hard to do the same thing with arrogance. And that, my friend, is what PLDT’s customer reps are known for.
A few examples of MyDSL customer rep’s famous last words:
“We know more about the internet than you.”
“There is no such thing as what you’re saying.”
“I don’t have to report that because our calls our recorded anyway. Our manager will already know about your complaint herself.”
After two weeks, I thought I had seen it all – until I installed iTunes. I have been wondering why my podcast subscriptions will take forever to download. A 20mb file, for example, was downloaded in 7 hours. Another one was downloaded in 4 hours.
Finally giving up on reinstalling & reconfiguring my network devices, I decided to hook up Smart 3G. These same files were downloaded in 15 minutes.
Don’t bother calling customer service, because chances are, you’ll get the same reply I did: “It’s impossible to change your bandwidth so that’s not PLDT’s problem.”
(And by the way, how are your torrents downloads lately?)
I love you Smart Bro. I will probably stay with you forever.
PLDT MyDSL, may you rot in hell.
hallo ich weiss das du nach eian stinkst du hast so eine fisch lipe
hahaha i like how you just ditched PLDT MyDSL in the end… in the long run PLDT will notice a whopping decrease in subscribers and ask themselves “what the hell did we do wrong this time??!!! it must be ed from the IT dept.” lol
oh by the way this is for the german dude who wrote the first comment… du auch du arschloch! ich kann deutch und Ihre Mutter hat weit mehr als ihre hässliche, Sie gehen in die Hölle dumm nazzi!
Ich danke Ihnen für das Lesen
peace ya’ll!!! by the way chette i love all your articles
just showing some love from pinoy in germanY!
PLDT MyDSL is still the more reliable DSL connection in the Philippines.
http://redsimba.blogspot.com/2008/03/pldt-mydsl-is-still-most-reliable.html
WOW I though were the only one experience the same the same thing in Cebu. I keep on calling on their customer rep. but I couldn’t help it to shout at them I almost called their supervisor their words. In talking at me I know the call center spiel, but wow I almost burst my heart out because of the pasty crab. Oh boy I couldn’t believe it. But any way just to get out of the problem. apply for disconnection and apply for SMART. Go SMART BRO
I don’t have experience yet in PLDT, will when i was about to apply they said that our location is already full, so thinking the alternative way smartbro, for more than a year i don’t have too much complain with smart bro and good to say they have stable connections, even though it’s raining, it may slow but at least it won’t disconnect, we live on the city by the way, so it’s not quite hard to find a signal or somethin.
I’ve had bad experiences with PLDT DSL myself. I subscribed to their 2mbps but it was like you’re on 128kbps. During rainy days it would slow down and worst no connection at all, and I thought smart bro was terrible. Sometimes it takes days for them to fix my dsl. After a year I switched to SmartBro the connection was ok, much better than the previous although I still experience intermittent connection but not as bad pldt dsl landline. Their CSR was ok. I’ve experience other ISP connections all of them are the same, for now i’ll just be contented with smartbro.
Today, i had a very bad experience with MYDSL specially to their personnel named “Jean from Iloilo(a dispatcher)”. I cant imagine how they treat their customer just like a nowhere stranger. As far as i know customers deserves a friendly service. But im wrong, it was a big dissapointment. Jean the personnel, get mad at me..
I awaited for so many days for the internet and telephone connection and they told us to follow up.. Imagine customers are the one follow up their application instead of calling us or inform us the status. its not convenient in the side of the customers.
Can anyone suggest me, how can we give a disciplinary action to this employee of myDSL. Her attitude is very unacceptable..
Despite from harashment, i give my recommentdation to smartbro.. your great!
Thanks
hi chette:
i love your website. i wish i had the same website like this. ive been dreaming to have a website like this where i can post some articles, get advertisements, and whatnots. im planning to put a website where i can post articles on how to fix a computer. i am a computer technician (hardware), but im not good in software, like you know, setting up a website like the one you have. how do u construct a website like this? could you help me?
thanks.
is smart bro good as pldt mdsl. im a subcriber of PLDTmyDSL for 1 year in the first installment it is fine good connection no packet loos but as the customer apply to that the same line or plan it gradually degrade. maybe the connection is full using the same ip. dns servers etc. need to say it PLDMYDSL suck, its better called lousy… yes its take weeks to finish installing.. why is it? maybe they are too lazy to call, inform or give us feedback. lazy to act. how much time would it take to process one new account. what are pld agents and technicians are doing? its better to transfer to a better ISP that to suffer from poor, lowest quality of services og PLDT myDSL
its better to called it PLDT suckiest DSL or Lousy DSL not mydsl. lol :D goodbye PLDT my DSL you SUCK. hello to SMART BRO… oh btw tell me whats the highest speed in smartbro.
our experience with pldt has been horrible, imagine we used to subscribe to smartbro, after a year we decided to switch to pldt mydsl 2mbps plan to get a faster connection,(big mistake!) we decided not disconnect our smartbro at first to see if pldt mydsl was reliable or keep smarbro as a back-up, a few weeks afterwards we terminated our smartbro subscription coz we did’nt really see problems with pldt, it was fast at first, we ignored the [b]intermittent disconnection[/b] but afterwards it was a pain in the @ss!!
Its been this way since we hooked up with them last may, we never got an uninteruppted connection eversince, customersupport always tells us its a network problem in our area, yeah right!
uu,PLDT sck big time. walang silbi ang tech support. di pa kayo mamatay lahat!!!! grrrrrrr.. i’ll go for your your advice dude.. go SMART BRO!!!!!!!
me planning to change of an ISP… can anyone please tell me which ISP is “far” better? SmartBRO plug-it-in or Globe’s Visibility Plan?!?! Both are now available here in Zamboanga City… But me not sure if they have good “speedy” connections… i need feedbacks… tnx!
Oh,
we subscribed to PLDT myDSL since august… until now we still haven’t received the DSL connection… all we thought, in just 2days, connects… But hey, it’s already 2 long MONTHS already… gawd! the hell… pldt sucks!!
me planning to change of an ISP… can anyone please tell me which ISP is “far” better? SmartBRO plug-it-in or Globe’s Visibility Plan?!?! And when I say FAR, the best without glitches, that is… SmartBRO plug-it-in and Globe’s Visibility are now available here in Zamboanga City… But me not sure if they have good “speedy” connections… Can aynyone please tell me? i need feedbacks… tnx!
reach me thru my mobile:
09264949491*globe.
09234439669*sun.
alam niyo ang gawin ninyo tawag kayo sa PLDT tapos ireport niyo nga ung problem niyo. Tulad nalang ng akin 999 binabayaran ko tapos below 500kbps lang ung nakukuha ko. Kaya tumawag ako sa PLDT then sabi ko bawal yung ginagawa nila at pwede ko silang ireport sa DTI. ayon after 1day nasa 980kbps na connection ko. utakan lang yan.hehehehe
Thanks for your article
I never had much stress and hassle time since we subscribed to PLDT myDSL. The trend is, If you don’t have any phone line yet it will cause you to wait much 100x time until the internet service will be activated, for us we actually waited for 3 weeks before the phone line was installed and at this very moment we remain not getting any internet access yet. (pain pain pain 100x) I already emailed the said company but it seems that I am only getting a mediocre response. We also received some calls from their team but then they will just leave you an impression of….. do these people really know what they are doing?..
I personally do not deserve such service or should I say treatment. I work in a call center for internet access abroad and our clients are really demanding about the service I myself also deserve to demand in getting the service I deserve…
This is not worth it after all…
I have been a PLDT DSL subscriber for 3 years now. There was no other broadband choices unfortunately. I would rate it satisfactory until DEC 2008 when it has gone bad.
Since then, my DSL has been very erratic; it kept dropping and customer service were always idiotic in their answers. “Sir you have a pending upgrade in your plan – therefore, it is normal to get service interruptions”.
I am now deciding to terminate this upgrade. And according to their customer service, that should stop the service interruptions right?
I also have experience with Eastern and Bayantel DSL (at makati office). Speed and reliability are OK. Customer Representatives are honest too: “sir we have a problem, please bear with us”. Too bad, they dont cover my home. :(
I also have tested Smart 3G, Globe Visibility and Sun 3G.
Smart 3G is BAD. I would oftentimes spend 10-15 minutes with no data traffic.. >:(
Globe Visibility is better. However, some applications wont run on Globe’s 3G; I think their 3G internet gateaway is wrongly configured.
Sun 3G? hmmm I just tested it for a few hours – cant say if its really OK. Its got limited area coverage too..
In the end, there is no perfect service.
nyahahahaha! its a good thing that i didnt subscribe to the useless internet pldtdsl connection. the employees of pldt are a bunch of morons and assholes! hehehehe! smart bro is still the best. i have also experienced a slow connection before(49kbps), ‘called their hotline and had a nice conversation with their sup(sheS got a lovely enchanting bedroom voice), she promised me to increase the speed of my connection. and she kept her promise. i now enjoy an upstream of 325kbps-384kbps and a downstream of 250kbps-300kbps. it just took a lil bit of nice swit talk to attain a nice and constant connection, hehehe! GO GO GO SMART BRO!!! ;) :D :D
So far, here in bacolod the best ISP is Pldt mydsl coz I think there is a misconfiguration and all of the plan 990 went high speed up to 6mbps, I am not joking. I enjoyed downloading some torrents up to 500Kbps. A 800 Mb movie took me an hour. Bad news is I moved into another place and the only ISP available is smartbro and the speed is 300+ kbps torrent speed is 10Kbps :'( :'( :'( compare to my previous bandwidth this is hell.
This is my PLDT myDSL speed when I was in Bacolod.
[img]http://www.speedtest.net/result/456326197.png[/img]
People love poorly written books (read as [url]http://rapid4me.com/?q=written+books[/url] ). This isn’t new. Where’s the controversy? Are we supposed to be offended because he called the sky blue?
[img]http://www.speedtest.net/result/473396157.png[/img]
i think myDSL is just fine. im subscribed on plan 999 w/c promises up to 1mbps, then look at my results. 1.5mbps or so.
well maybe because our PLDT here in Butuan has just opened recently. and maybe because most of the residents here use BayanDSL. oh well.. i can’t say for now.. maybe in the future i’ll encounter such problems.
well according to their site, plan 999’s speed is now up to 1 mbps
hellow guys tama kayo mydsl sucks hirap mag connect tapos laging paulit ulit ang customer rep nila.., smart bro sana kmi kng d lng dahil sa landline nila. sana matauhan nman ang pldt. :( :( :( :( :( :( :( :( >:( >:( >:( >:( >:( >:(
ibang klase pldt!!!!! inupdate ko ps3 ko (size 154mb) pagkatapos ng mga 1-3 hrs biglang mapuputol! tapos yung progress mga 30-40%. kaya uulitin ko sa simula yung download.. mga 6th time ko na ata na try idownload yung file na yun!!!!
mydsl is better than smart bro, smart bro aka smart bobo SUCKS MAJOR COCK!!
I got a bayan DSL and because of prior research I’m happy that I choose bayan DSL. I think if bad csrs and very bad company service was a ground for dismantling a company that persists in fooling people of their money…that fucking company should be blown to bits…:)
[b]PLDT MYDSL SUCKS! ALSO MART BRO[/b]:-*
[img]http://www.speedtest.net/result/526814817.png[/img] :-*
elow welow wazzu p to all
cable tweaks with pldt my dsl..a lav yah.. :D
hey..ok lng ako..mabilis..im happy with any isp..tweaks lng yan..cable tweaks and antenna tweaks with smart bro.. ;D
And that’s not even an exaggeration: Due to my line of work, I have first-hand experience with all the Metro Manila broadband services.
dayyyymn…lol i never thought i’d post a blog ever..anyway to add on to this so called “PLDT horror”, first i’d like to thank all those who gave their eye-opening stories and made me realize that PLDT is not for me. so shhiet, proving it righ..i called customer service hotline that was provided on their website and found out it was smartbro..i was like “whaa!?ok, but can you connect me to 171?” and i was told they don’t have the technology to forward calls, so i asked if they had another # that can maybe relay me to the right contact..and so the girl said “ok,let me check..(2sec past) oh im sorry sir but we don’t have any number aside from 171,172,&173..” I’m just dumbfounded of how this shhiet was so difficult! i mean i didn’t grow up in the PI, but daymn i didn’t even think there was a number so short to call, and when i did..it was invalid! WTF! i signed up for mydsl like almost 2months ago, they gave me a hard time to get this shit hooked up coz there was a balance left by another tenant of 32pesos and said they couldn’t pass my application til i pay it off..i was like “thas fine, can you add it on to the bill?” and they’re like “no, you need to make a waiver blah-blah-blah”..so inconveniently had to find my way to their office hidden somewhere behind Greenbelt5 and payed it off and said 2 weeks, but since then..never heard from them……so anyway i just had to vent..thanks for reading. and to those who don’t know shiet like me..look it up first coz i’m canceling my application!
anyone please help me to decide on who’s the best to provide a much more reliable and dependable service. thnx!
Cheers!
-FlipBoi
how come smart bro is a better service when it is owned by PLDT?
isn’t smart a pldt company? so how can smart be better than pldt when they are using the same network? just wondering…
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PLDT(100.0mbps) sucks hard!! my Download speed limits only from 50 to 65 kb/s!!
You must be misunderstanding… That is not your true speed. 100mbps is the connection from your computer to the DSL modem, not the DSL modem through the internet. The only way you can find your true speed is to perform a speed test using speedtest.net
You said that you’re only getting 50 to 65kb/s when you download. Do you how much are you paying for your internet connection? If you’re paying Plan 990 for 384kbps, here’s how you check your true speed (or conversion from bits to bytes):
remember: 8 kilobit (or small kb)=1 Kilobyte (or big KB)
Formula divide 384 kb/s to 8 and you’ll get 48 KB.
That is how you get your true speed. If you’re expecting your download speed to go as high as 100mbps (12.5MB/s) then you’re out of luck because there is no such ISP in the philippines that could provide that kind of bandwidth. Even if there would be a service provider that can provide 100mbps, the fastest speed that you can attain is still in KB because of the limited bandwidth of the server you’ll be connecting to.
My experience with MyDSL is not that bad, at least where i’m located. I’ve been a subscriber since 2002, first in San Juan, then in New Manila, both of which are relatively uncongested (eg. not many condos nearby).
When the connection is ok, I can nearly always max out my internet connection. They don’t throttle it (unlike Sun broadband)
When the connection conks out, it is almost always a problem with the wires where we live. Usually heavy rains is the immediate cause, often shorting our phones, although the DSL stays alive.
My experience with their service is a mixed bag.
Their call center is manned by non-technical call center people (e.g. walang alam).
Their landline phone installers are 3rd party contractors (e.g. amateurs)
The DSL installers are 3rd party contractors too (e.g. mukhang pera, always looking to make a quick buck).
The DSL maintenance people are regular PLDT employees. Prompt, good service, very knowledgeable, quite professional. They’re the ones who show up when the 3rd party contractors mess up the installation/repair.
Overall though, I would rate MyDSL a 90% on performance and availability and 75% on service.
I’m in the Philippines now and at the moment we have Globe
WiMax offering 1 mbps. The signal is 100% because we are close to
the site, but the internet is very instable. very slow.
Speedtest.net is nog een working because it cannot finish a simple
ping test due slow connection. We are in Antipolo, Josefina subd.
What would you recommend for broadband internet 1-3 mbps?
Thanx
yarnd sorry to bash you but there is no 100 mbps plan for
pldt Ü, as per the topic, to be objective i have no other isp other
than pldt and its not the best (tried the sun and smartbro usb
broadbands too) and i may only be so soooo lucky as not to
encounter all the hell you all went through with their tech support
and customer service, but since i had my plan 999 i was always
contented with it. maybe we have so few connections in our area? i
live in marikina and our connection has always been steady for
about 3 years only downed a couple of times,id say i’d rate my plan
7 out of 10, or im just a really very patient guy??? PS: try and
pushing the reset button in your pldt modem that usually connects
me back to the net again Ü
I don’t have much problems with my pldt mydsl… Actually, i’m quite happy with the service. I started from plan 990 and i upgraded from plan 1290 because of my high bandwidth requirements. Sure customer service is a pain and operators who don’t know what they’re doing are quite rude, but still PLDT is still the most advanced in this kind of field.
One thing i could point out about features of PLDT not available to other telcos:
-True Internet IP address (At least you’re not gonna get a private IP address that’s fixed with the telco. You can change your IP as easy as restarting the modem. Useful when downloading from DL sites that limits your download quota.
-Can easily connect to a router without additional configuration
-Phone, a landline phone is still better than a cellphone for making calls because it is always unlimited
-No china-made software required
-Low latency (wireless connections=lag because of the nature of RF having to travel through air and wireless networks are prone to congestion [too many users connecting to a single point at once can cause slowdowns. At least technology from wired connections are more mature and can handle congestion much faster])
-Bandwidth throttling does not exist. Switch to Wi-Tribe and see what i mean. And PLDT does not discriminate torrents from other kinds of data.
Just because I’m satisfied doesn’t mean that that they’re doing their job. February 1, 2011: all residential DSL lines went offline. I opened the computer at 3 in the morning and i was going to continue downloading my games (Black ops and TS3 and all expansions as of this date). Initially I had a connection, my Steam and YM connected but when I tried surfing the net, i couldn’t get a connection, even if the DSL light is on. I restarted the modem and router and connected the modem directly to the computer but to no avail… I can’t get an IP address from the modem. I did this even when the sun rose up… I went to the internet shop next door and found out that they have an internet connection… the store owner told me that she has no problems with the internet but some of her “residential” friends have no connection. I offered to install GTA4 on one of her machines and let her borrow the installer (the disc is original. I bought it for P400 used but I did not activate it on her machine, I used “other means” and it works without problems)
I’m quite disappointed with 3g modems. They’re slow and utterly useless… and I can’t connect them to the ipod touch… you’ll need a router for that.